We hope you love the items you purchased from us as much as we do. If for any reason you are not satisfied with your purchase, you may return items according to our return policy below. Final sale items or custom items may not be returned.
A minimum of 50% is due at time of order. The remainder of payment is due on the ship date. All orders below $300 require a full payment at time of order. All custom orders are FINAL.
All items must be returned in original condition (unworn, unwashed, and unaltered) with tags attached, preferably in the original plastic bag in order to receive a refund in the original form of payment. Items that do not meet these criteria or returned in un-saleable condition may not be accepted for returns. CUSTOM ITEMS CANNOT BE RETURNED.
Customers in the United States must contact customer service within 10 days of receiving the item to request a Return Authorization Form and a pre-paid shipping label. Please e-mail firstname.lastname@example.org with your name, e-mail, and Order ID#. If the above conditions are met, you will receive a refund for the items returned in the original form of payment, minus return shipping charges. Unfortunately, we are unable to refund the initial shipping charge.
Alaska, Hawaii and International customers must contact customer service within 10 days of receiving the item to initiate a return. Please e-mail us with your name, e-mail, and Order ID#. Sadly, we are unable to issue return shipping labels outside of the 48 contiguous states at this time, so if you are mailing in a return outside of the continental United States, you may use a reliable shipping carrier of your choice.
Once we have received your return, it will be processed within 2-3 business days. Credit card refunds may take up to 10 business days to be processed by your bank and can be highly variable.